Last Updated: August 10, 2026

At Ferguson Electronics Ltd, we want our customers to be satisfied with their purchases. This Refund Policy explains when refunds may be available, how refunds are issued, and how customized or made-to-order products are handled.

This Refund Policy should be read together with our Shipping Policy, Terms of Service, and any product-specific return or warranty terms displayed on fergusonelectronicy.com.

Refund Methods

For an eligible return, cancellation, or other approved refund, Ferguson Electronics Ltd may issue a refund using one of the following methods.

Refund to the Original Payment Method

Unless otherwise agreed with the customer, approved monetary refunds will normally be returned to the original payment method used for the purchase.

Depending on how the order was paid, this may include:

• Credit card;
• Debit card;
• PayPal;
• Digital wallet; or
• Another supported payment method.

Refunds must generally be returned to the original payment method for transaction security and fraud-prevention purposes.

If the original payment method is no longer available, please contact us so that we can review the available options.

Store Credit

Customers may choose to receive an approved refund as store credit instead of receiving the money back to the original payment method.

Store credit can be used toward eligible future purchases at:

fergusonelectronicy.com

Store credit may be issued as an account balance, coupon code, gift code, or another credit method supported by our website.

Once a customer voluntarily accepts store credit as the final resolution of a refund request, the store credit generally cannot later be converted to cash unless required by applicable law or otherwise agreed by Ferguson Electronics Ltd.

When Store Credit May Be Offered

In some circumstances, we may offer store credit as an alternative resolution.

Examples may include:

• Promotional purchases;
• Heavily discounted products;
• Customer service compensation;
• Minor product issues where the customer chooses to keep the product;
• Shipping-delay compensation;
• Partial compensation;
• Courtesy credits; or
• Other mutually agreed resolutions.

Unless the terms of a specific promotion clearly state otherwise before purchase, eligible refunds will not automatically be converted into store credit without the customer’s agreement.

Promotional and Discounted Products

Products purchased during promotions, clearance events, limited-time sales, bundle promotions, or other discounted offers may be subject to different return or refund conditions.

If a product has special refund or return restrictions, those restrictions should be disclosed on the product page, promotion page, or during checkout where applicable.

Purchasing a discounted product does not automatically eliminate rights relating to products that arrive damaged, defective, incorrect, or materially different from what was ordered.

Customized and Made-to-Order Products

Many products sold by Ferguson Electronics Ltd may be customized, modified, assembled, printed, engraved, configured, or produced specifically according to a customer’s instructions.

Customized products may include:

• Custom keyboards;
• Custom keyboard layouts;
• Custom keycaps;
• Custom switches;
• Custom cases;
• Custom colors;
• Printed designs;
• Engraved designs;
• Customer-submitted artwork;
• Custom lighting configurations;
• Special component combinations; and
• Other made-to-order configurations.

Because these products are produced specifically for an individual customer, customized and made-to-order products are generally not eligible for return or refund due solely to a change of mind.

For example, a customized product generally cannot be refunded simply because the customer:

• Changes their mind;
• No longer wants the product;
• Selects the wrong color;
• Selects the wrong switch;
• Selects the wrong layout;
• Changes their design preference; or
• Decides they prefer another configuration after production has started.

This restriction does not apply where a customized product arrives materially defective, damaged, incorrect, or materially different from the confirmed customization ordered by the customer.

Cancellation Before Production

If you wish to cancel an order, please contact us as soon as possible.

For standard products, we may be able to cancel an order if it has not yet been processed or shipped.

For customized products, cancellation may be possible only before production or customization begins.

Once we have started activities such as:

• Purchasing components specifically for your order;
• Assembly;
• Switch installation;
• Printing;
• Engraving;
• Painting;
• Modification;
• Custom keycap production; or
• Other customization work,

the order may no longer qualify for cancellation or a full refund.

If only part of the customization process has been completed, we may review whether a partial refund is appropriate after deducting reasonable costs already incurred, where permitted by applicable law.

Damaged, Defective, or Incorrect Products

If your product arrives:

• Damaged;
• Defective;
• Missing components;
• Incorrect; or
• Materially different from what you ordered,

please contact us as soon as reasonably possible.

To help us review the issue, please provide:

• Your order number;
• A description of the problem;
• Clear photographs of the product;
• Photographs of the shipping package where relevant;
• A photograph of the shipping label where relevant; and
• Video showing the problem when reasonably necessary.

Please email:

SOLANGE@fergusonelectronicy.com

Once the issue has been verified, an appropriate resolution may include:

• Troubleshooting;
• Replacement parts;
• Repair;
• Replacement;
• Partial refund;
• Store credit with your agreement; or
• Full refund.

The appropriate solution will depend on the specific issue.

Missing Items

If an item or component is missing from your order, please contact us and provide your order number together with photographs or other reasonable evidence of the package received.

Where the missing item is confirmed, we may:

• Send the missing component;
• Replace the affected product;
• Issue a partial refund; or
• Provide another appropriate resolution.

Refunds for Returned Products

When a return has been authorized, the product may need to be returned to us before a refund can be issued.

Returned products may be inspected to verify:

• Product condition;
• Serial number where applicable;
• Included components;
• Accessories;
• Packaging;
• Reported defect; and
• Return eligibility.

If the return is approved following inspection, the applicable refund will be processed.

Unauthorized returns may experience delays and may not qualify for reimbursement of return shipping expenses.

Shipping Charges

Original shipping charges are generally non-refundable unless:

• The product was defective;
• We shipped the incorrect product;
• We made another material fulfillment error; or
• Applicable law requires otherwise.

Where a customer returns a non-defective product for reasons unrelated to an error by Ferguson Electronics Ltd, the customer may be responsible for return shipping costs.

Customs, Duties, and Import Charges

Customs duties, import taxes, VAT, brokerage fees, carrier administrative charges, and similar charges paid directly to government authorities or third parties are generally not refundable by Ferguson Electronics Ltd because those amounts were not retained by us.

Customers should contact the applicable customs authority or carrier regarding any possible refund of those charges.

If a customer refuses an international shipment because of customs duties, taxes, or import fees, any refund may be reduced by the actual shipping, return shipping, customs, carrier, or related costs incurred, where permitted by applicable law.

Refused or Undeliverable Packages

If a package is returned because of:

• An incorrect or incomplete address;
• Failure to collect the package;
• Recipient refusal;
• Failure to complete customs clearance;
• Refusal to pay applicable import charges; or
• Failure to provide information requested by the carrier or customs authority,

we will review the order after the package is returned to us.

Any approved refund may be reduced by actual shipping, return shipping, customs, or carrier charges incurred as a result.

If a refused international shipment is abandoned, destroyed, or otherwise not returned to us by the carrier or customs authority, a refund may not be available unless required by applicable law.

How to Request a Refund

To request a refund, please contact:

Email: SOLANGE@fergusonelectronicy.com

Please include:

• Your full name;
• Order number;
• Product involved;
• Reason for the refund request;
• Photographs or video where relevant; and
• Any other information that may help us review the request.

If you prefer store credit instead of a refund to the original payment method, please state this clearly in your request.

If you do not request store credit, an approved monetary refund will generally be processed back to the original payment method.

Refund Processing Time

After a refund has been approved, we will normally initiate the refund within a reasonable processing period.

Once we submit the refund, additional processing time may be required by your:

• Bank;
• Credit card issuer;
• PayPal;
• Digital wallet provider; or
• Other payment provider.

The time required for funds to appear in your account is controlled by the payment provider and may vary.

Partial Refunds

In certain circumstances, a partial refund may be appropriate.

Examples may include:

• A customer chooses to keep a product with a minor issue;
• Only one component of an order is affected;
• Some items from a bundle are returned;
• A returned product is missing accessories or components;
• Customer-caused costs must be deducted from an otherwise eligible refund; or
• The customer and Ferguson Electronics Ltd agree to a partial refund as the resolution.

Any partial refund will be determined based on the circumstances of the order and applicable law.

Non-Refundable Items

Unless defective, damaged, incorrect, or otherwise required to be refundable by applicable law, the following products may not qualify for change-of-mind refunds:

• Customized products;
• Made-to-order products;
• Products modified according to customer instructions;
• Personalized or engraved products;
• Custom-printed products;
• Custom keycaps;
• Special-order components purchased specifically for a customer’s build; and
• Products clearly identified as final sale before purchase.

Chargebacks and Payment Disputes

If you experience a problem with your order, we encourage you to contact us before initiating a payment dispute or chargeback.

We will make reasonable efforts to review the issue and provide an appropriate resolution.

Nothing in this section limits any rights available to you through your payment provider or under applicable law.

Customer Rights

Nothing in this Refund Policy is intended to exclude, restrict, or waive consumer rights that cannot legally be excluded or waived.

Where applicable consumer protection law provides greater rights than this policy, the applicable legal requirements will control.

Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes to our business, products, payment methods, customer service procedures, or legal requirements.

Any updated version will be posted on our website with a revised “Last Updated” date.

Changes will not retroactively remove rights that already apply to a completed purchase.

Contact Us

If you have questions regarding a refund, cancellation, return, or order issue, please contact us:

Ferguson Electronics Ltd
1909 S Tamiami Trl # S
Venice, FL 34293
United States

Phone: 929-309-2016
Email: SOLANGE@fergusonelectronicy.com
Website: fergusonelectronicy.com