Last Updated: August 10, 2026
At Ferguson Electronics Ltd, we aim to provide reliable shipping options for customers in the United States and internationally. This Shipping Policy explains our available shipping methods, processing times, estimated delivery times, customs responsibilities, tracking, and procedures for delivery issues.
Shipping & Handling
Which Countries Do You Ship To?
We are generally able to ship to most countries and regions worldwide.
Depending on the destination, we may offer:
- Standard Shipping
- Express Shipping
Available shipping methods may vary depending on the destination, product, carrier availability, customs restrictions, and other circumstances.
The available shipping method(s), estimated shipping cost, and other applicable information will be displayed during checkout before payment is completed.
Certain countries, regions, remote areas, or destinations with limited postal service may only be eligible for Express Shipping or another available shipping method.
Shipping availability may also change temporarily due to circumstances such as carrier restrictions, customs regulations, transportation disruptions, natural disasters, public health emergencies, armed conflicts, or other events outside our reasonable control.
How Much Does Shipping Cost?
We generally offer two shipping options:
Standard Shipping
Standard Shipping is free for most countries and regions.
Availability depends on the destination and product.
Express Shipping
Express Shipping generally costs approximately $10–$40 USD, depending on:
- Destination country or region;
- Package size and weight;
- Product type;
- Carrier;
- Remote-area surcharges; and
- Other applicable shipping requirements.
For qualifying orders of $500 USD or more, Express Shipping may be provided free of charge.
Certain products, oversized shipments, remote destinations, or special orders may not qualify for free Express Shipping. Any applicable shipping charge will be displayed during checkout or communicated to you before shipment.
Customs Duties, Import Taxes and Processing Fees
Shipping charges generally do not include customs duties, import taxes, VAT, brokerage charges, local processing fees, or other government-imposed charges unless specifically stated otherwise during checkout.
Customers are responsible for any customs duties, import taxes, processing fees, or similar charges imposed by the destination country.
Ferguson Electronics Ltd does not control these charges and cannot predict the amount that may be assessed.
We recommend checking with your local customs authority before placing an international order if you have questions regarding import charges.
If a customer refuses delivery because of customs duties, taxes, or processing fees, shipping and return shipping costs may be deducted from any applicable refund.
In some cases, customs authorities or postal services may abandon, destroy, or dispose of a package that is refused or not cleared by the recipient. If a package is not returned to us, we may be unable to issue a refund.
Remote Area Charges
Certain remote destinations may be subject to additional carrier surcharges, particularly for Express Shipping.
If an additional shipping charge is required after an order is placed, we will contact you before shipping the order.
You may choose whether to pay the additional charge or discuss other available shipping options with us.
Order Processing Time
In-Stock Products
In-stock products are generally processed and shipped within 3 business days after payment and order verification.
Customized Products
Customized keyboards and made-to-order products may require additional production time before shipment.
This may include products involving:
- Custom assembly;
- Custom keycaps;
- Switch installation;
- Custom cases;
- Printing;
- Engraving;
- Artwork;
- Lighting configuration;
- Modification; or
- Other customer-selected options.
Production time may vary depending on the customization requested and component availability.
If you need your customized keyboard by a specific date, please contact us before placing your order.
Estimated Delivery Times
Delivery estimates begin after the order has been shipped and do not include order processing or customization time.
Standard Shipping
Standard Shipping normally takes approximately:
2–3 weeks after shipment
Delivery may take longer for certain destinations.
In some countries, international shipments may require substantially more time because of customs clearance or local postal procedures.
In unusual circumstances, delivery may take several weeks or longer.
Express Shipping
Express Shipping normally takes approximately:
3–7 business days after shipment
Express delivery times are estimates and are not guaranteed unless the carrier specifically provides a guaranteed delivery service.
Delivery Delays
Shipping and delivery times may be affected by circumstances outside our reasonable control, including:
- Customs inspections;
- Carrier delays;
- Weather conditions;
- Natural disasters;
- Public holidays;
- Peak shopping periods;
- Transportation disruptions;
- Labor disputes;
- Public health emergencies;
- Armed conflicts;
- Security inspections;
- Government restrictions; or
- Other unforeseen events.
Ferguson Electronics Ltd cannot guarantee an exact delivery date for shipments affected by circumstances outside our control.
If your shipment appears to be significantly delayed, please contact us so that we can assist you with tracking or contacting the carrier.
Customer Responsibility for Delivery Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
Please carefully check:
- Recipient name;
- Street address;
- Apartment, suite, or unit number;
- City;
- State or province;
- ZIP or postal code;
- Country;
- Telephone number; and
- Email address.
Customers may be responsible for additional costs or losses resulting from an undeliverable package when caused by:
- Incorrect or incomplete shipping address;
- Incorrect or unavailable telephone number;
- Recipient being unavailable when contacted by the carrier;
- Failure to collect the package;
- Refusal to accept or sign for delivery;
- Requesting or authorizing no-signature delivery;
- Refusal to pay applicable customs duties or taxes;
- Failure to provide required customs documentation; or
- Failure to cooperate with customs or the shipping carrier.
If you notice an error in your shipping information, please contact us immediately.
We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
Who Pays Import Taxes and Customs Fees?
Unless specifically stated otherwise during checkout, the customer is responsible for all customs duties, import taxes, VAT, brokerage fees, administrative charges, and other import-related charges that may apply.
If a customer refuses to pay applicable customs charges and the shipment is returned to us, any refund may be reduced by:
- Original shipping costs;
- Return shipping costs;
- Customs charges;
- Carrier fees; and
- Other costs incurred as a result of the return,
to the extent permitted by applicable law.
Refunds can normally only be processed after the returned shipment has been received and inspected by us.
Order Tracking
After placing an order, you should receive an order confirmation email.
Once your order has been shipped, tracking information will normally be sent to the email address provided with your order.
Tracking information may take some time to become active after the shipping label has been created.
You can use the tracking number to follow the shipment through the applicable carrier’s tracking system.
If you do not receive your tracking information or experience difficulty tracking your order, please contact us.
Shipping Carriers
Depending on the destination, product, and shipping method, we may use different postal services, international logistics companies, and express carriers.
Carriers may include:
- 4PX;
- UBI;
- SF Express;
- YunExpress;
- FedEx;
- DHL Express; and
- Other qualified postal or logistics providers.
We reserve the right to select the most appropriate carrier for an order based on destination, shipping method, service availability, and package requirements.
Damaged Packages, Missing Items or Incorrect Products
Please inspect your package and its contents as soon as possible after delivery.
We strongly recommend taking photographs or an unboxing video when opening the package, particularly for customized keyboards or higher-value orders.
If your package arrives damaged, contains an incorrect product, or is missing an item, please contact us and provide:
- Your order number;
- A clear description of the issue;
- Photographs of the product;
- Photographs of the packaging;
- A photograph showing the shipping label; and
- Video evidence where reasonably necessary to demonstrate the issue.
Please contact:
SOLANGE@fergusonelectronicy.com
Once we have reviewed the information, we may provide an appropriate resolution depending on the circumstances, including:
- Replacement of a missing component;
- Replacement product;
- Repair;
- Partial refund; or
- Full refund.
We may request additional photographs, videos, or other reasonable information if necessary to verify the issue.
For an incorrect product, we will advise you whether the incorrect item needs to be returned.
Order Cancellation or Modification
If you need to cancel or modify an order after placing it, please contact us as soon as possible.
We will make reasonable efforts to assist you if the order has not already entered processing, production, customization, or shipment.
Standard Products
A standard order may generally be canceled or modified if it has not yet been processed for shipment.
Once an order has been shipped, it cannot normally be canceled.
Customized Products
Customized and made-to-order products may no longer be eligible for cancellation or modification after customization or production has begun.
This may include situations where we have already:
- Purchased components specifically for your order;
- Started assembly;
- Installed switches or other components;
- Printed or engraved custom designs;
- Modified the product;
- Produced custom keycaps; or
- Otherwise started fulfilling your customized specifications.
If you need to request a cancellation or modification, contact:
SOLANGE@fergusonelectronicy.com
We cannot guarantee that cancellation or modification requests can be completed after an order has been submitted.
Lost Packages
If tracking indicates that a package may be lost in transit, please contact us.
We may work with the shipping carrier to investigate the shipment.
Depending on the result of the carrier investigation and the circumstances of the shipment, we may provide an appropriate resolution in accordance with our policies and applicable law.
A package is not automatically considered lost solely because tracking information has not updated for several days, particularly for international shipments undergoing customs clearance.
Packages Marked Delivered
If tracking shows that your package has been delivered but you cannot locate it, please:
- Check around your delivery location;
- Check with household members, neighbors, front desk staff, or building management;
- Verify the shipping address on your order;
- Contact the carrier where appropriate; and
- Contact Ferguson Electronics Ltd if the package still cannot be located.
We may request additional information before opening a carrier investigation.
Contact Us
If you have questions about shipping, tracking, customs, delivery, or an existing order, please contact us:
Ferguson Electronics Ltd
1909 S Tamiami Trl # S
Venice, FL 34293
United States
Phone: 929-309-2016
Email: SOLANGE@fergusonelectronicy.com
Website: fergusonelectronicy.com